Distribution network operators (DNOs) could face fines if they have not provided a good service to companies who want to connect to the network and now Ofgem has asked customers to give their views on DNOs’ performance.

Ofgem explains that under the Incentive on Connections Engagement (ICE) DNOs must provide evidence that they have engaged with larger connection stakeholders and responded to their needs, or incur a penalty.

DNOs submit evidence of their stakeholder engagement in two parts: a Looking Back report on their activities during the previous year demonstrating how they have met the needs of large connection customers; and a Looking Forward plan for the coming year describing the activities the DNO plans to undertake.

Ofgem wants customer response information – from large customers only – separately on both the ‘Looking Back’ and the ‘Looking Forward’ sections of the submissions from each DNO.

Users must respond by 17 August; details here