Ofgem has  launched an investigation into SSE’s pre payment meter (PPM) processes
The investigation is being launched following concerns about SSE’s approach to switching its customers onto pre-payment meter tariffs, particularly those in potentially vulnerable situations.
Ofgem said the investigation examines whether SSE breached Ofgem’s Standards of Conduct, which are aimed at ensuring suppliers treat customers fairly. It will examine whether the supplier provided  appropriate information, and ensured consumers’ ability to pay, when suggesting alternative payment methods.