Ofgem has confirmed that the timetable for implementing a database of disengaged energy customers has been pushed back.

The database will include anyone who has not switched in three years. Their data will be made available to other energy licensees so they can be targeted to switch suppliers. The CMA Energy Market Investigation (Database) Order 2016 required suppliers to start issuing first contact communications (FCCs) from July 2017 and transfer relevant customer data to Ofgem from October 2017. The CMA set 30 April 2018 as the target for the full rollout.