Ofgem has agreed a redress package with Ovo Energy rather than take enforcement action over poor service.

The supplier’s agents missed appointments with customers, or turned up late, and then failed to compensate them as required by Ofgem. The failings were reported to Ofgem in 2014. Ovo Energy has agreed to pay £58,000 in redress to charity Step Change to help indebted energy consumers.

Ofgem said Ovo had now taken action to change its customer services processes to make sure compensation is paid when required.